Customer Care

 

 

Shipping

We offer complimentary shipping to Canada and the continental U.S on orders over $150. Orders ship within 1-2 business days and tracking is automatically emailed to the customer. Shipping charges do not include any applicable duties or taxes and customers are responsible for any additional costs relating to import. US-bound deliveries valued under $800 (USD) are generally exempt from duties and taxes as per the De Minimis threshold.

All orders placed online have an option to track using the Arrive App. Please check your inbox or spam folder for shipping notifications.

Exchanges and Returns

Sale items are final sale. We are happy to offer easy returns and exchanges on full-priced orders from customers in Canada and the continental United States. Please contact us within 14 days of ship date to obtain an RA number and return ship label. Items must be unworn, unwashed, and have all their original tags and packaging. Please note that we cannot process returns or exchanges without an RA number.

Fit Guide

COMING SOON!

In the meantime, feel free to book a virtual fitting.

Denim Care

COMING SOON!

FAQ

COMING SOON!

Book a Fitting

What is Ratio-Fit?

COMING SOON!

Shipping

 

We offer complimentary shipping to Canada and the continental U.S on orders over $150. Orders ship within 1-2 business days and tracking is automatically emailed to the customer. Shipping charges do not include any applicable duties or taxes and customers are responsible for any additional costs relating to import. US-bound deliveries valued under $800 (USD) are generally exempt from duties and taxes as per the De Minimis threshold.

 

All orders placed online have an option to track using the Arrive App. Please check your inbox or spam folder for shipping notifications.